When a customer is sued for unauthorized use of another person's patented technology, this sensitive issue needs to be handled carefully, while emphasizing the positive significance of innovation and technological progress. Here are some key points that can help explain how this situation promotes innovation and technological progress in a broader context： ### 1. **Recognize responsibility and emphasize remedial measures** -**Respect for intellectual property rights**: First of all, emphasize the importance of customers respecting intellectual property rights and admit that unauthorized use of other people's technology is wrong. -**Remedial action**: Indicate that the customer is willing to take remedial measures, such as negotiating an authorization agreement, paying reasonable compensation, or adjusting technical solutions, and continuing to innovate in a legal manner. ### 2. **Explain the positive impact of technology dissemination** -**Diffusion of knowledge**: The widespread dissemination of patented technologies (even if unauthorized) may accelerate the improvement of the overall technical level of the industry. Through practical applications, other companies can learn and improve technology faster. -**Follow-up innovation**: Customers may have improved or innovated on the basis of the original technology. This kind of “derivative innovation” is an important way of technological progress, although it must be legal as a prerequisite. ### 3. **The balance of the patent system** -**Purpose of the system**: The patent system aims to encourage innovation by protecting the rights and interests of inventors, but at the same time it also promotes the accumulation of social knowledge through technological disclosure. The customer's usage behavior (although improper) may reflect the value of technical disclosure. -**Fair use and exceptions**: In some jurisdictions, “patent exceptions” (such as research use, temporary transit) or “compulsory licensing” systems allow the use of technology under certain circumstances, subject to legal conditions. ### 4. **Dynamic effects of industry competition** -**Breaking the monopoly**: If the original patentee monopolizes the technology and refuses to license it, the customer's use may indirectly promote market competition and force the right holder to participate more actively in technology promotion or cooperation. -**Price decline and popularization**: The widespread use of technology may reduce market prices, so that more enterprises (especially small and medium-sized enterprises) can access advanced technologies, thereby accelerating industry progress. ### 5. **Discussion on improving the patent system** -**Policy reflection**: Such cases may lead to discussions on the rationality of the patent system, such as patent duration, licensing flexibility, or “patent jungle” issues, thereby promoting system reform and better balancing protection and innovation. ### 6. **Potential for future cooperation** -**Turn to cooperation**: It is recommended that customers and patentees explore the possibility of cooperation, such as cross-licensing, joint research and development, etc., to turn conflicts into win-win opportunities and further promote technological progress. ###**Precautions**： -**Avoid rationalizing infringement**: It needs to be clear that unauthorized use is still an illegal act. The above arguments are only used to explain the macro-effects of technology dissemination and are by no means a defense of infringement. -**Settlement-oriented**: The ultimate goal is to resolve disputes through negotiation, legalize the use of technology, and maintain customer reputation. From the above perspective, it can not only recognize the seriousness of the problem, but also guide the discussion towards how to promote innovation through compliance and demonstrate the long-term commitment of customers to social progress.