When communicating with maintenance workers, respect and professionalism are the key. The following are some ways to solve problems efficiently and reduce unnecessary communication, while ensuring that both parties feel comfortable： --- ### **1. Clarify the problem in advance and reduce communication costs** -**Describe the fault in detail**: Use your mobile phone to record the fault phenomenon (such as taking pictures/videos), and specify the specific problem with a note or text message in advance (for example: "The kitchen faucet is leaking, and the water is still dripping after the switch is tightened. It may be necessary to replace the valve core"). -**Provide key information**: Directly inform the repairer of the tools or parts that may be needed (such as "Last time the master said that the sealing ring of Model XX needs to be replaced") to avoid repeated confirmation. --- ### **2. Replace language communication with tools** -**Visual guidelines**: Post a note at the place of failure (such as "the air conditioner is not cooling, the remote control is set correctly, and the external machine has abnormal noise"), or draw a simple schematic diagram in advance to mark the location of the problem. -**Use technical means**: If it is a smart device, send a screenshot of the error code or fault log to the maintenance worker in advance. --- ### **3. Set clear boundaries** -**Polite but direct**: Explain the requirements before repair, for example: "Please check the circuit first, if you need to replace the parts, please tell me the price before operating, thank you. "Avoid open dialogue. -**Non-verbal signals**: Wear headphones or answer the phone (no need to make a real call), use body language to indicate "busy", but maintain basic courtesy. --- ### **4. Third-party assistance** -**Communication through the platform**: If it is a service booked through the App, directly specify the requirements in the order remarks and ask for "text communication as much as possible." -**Entrust the property/family member**: If possible, let the property personnel or family members connect on their behalf and avoid the scene by themselves. --- ### **5. Balance of respect and efficiency** -**Avoid stereotypes**: Education has nothing to do with communication skills. Many maintenance workers are experienced, and it is more efficient to provide technical information directly. -**Appropriate feedback**: At the end, simply say "The problem is solved, thank you for your hard work", both to end the conversation and to remain friendly. --- ###**Key principles** -**Professional orientation**: Focus on the problem itself, not small talk. -**Prepare in advance**: Reduce the amount of on-site communication. -**Respect labor**: Avoid making the other party feel despised, which may lead to more interaction. If you need to further simplify the process, you can establish a standardized repair request template (such as equipment model, fault phenomenon, and tried solution measures), which can be sent directly to the maintenance party each time.