In online shopping reviews, consumers may adopt some dishonest methods to deliberately damage the reputation of merchants. These behaviors not only violate the rules of the online platform, but may also have a negative impact on the normal operation of the business. Here are some common ways： 1. **False bad reviews**: Consumers may deliberately fabricate untrue negative reviews, exaggerate or fabricate problems with goods or services to mislead other potential buyers. 2. **Malicious rating**: Even if there is no problem with the product or service, consumers may deliberately give the lowest rating to lower the overall rating of the merchant. 3. **Repeated reviews**: The same consumer may post the same or similar negative reviews multiple times to increase the number of negative reviews. 4. **Offensive language**: The use of insulting, offensive, or inappropriate language not only damages the reputation of the business, but may also violate the platform's content policies. 5. **False complaints**: Consumers may deliberately claim that the goods have serious problems (such as fakes, damage, etc.), but in fact there are no such problems. 6. **Take advantage of competitors**: Some consumers may be sent by competitors to deliberately post negative reviews to suppress the sales of merchants. 7. **Threatening comments**: Use bad or negative comments as blackmail to ask merchants to provide additional discounts, refunds, or other improper benefits. 8. **Distorting facts**: Consumers may deliberately distort facts, such as attributing problems caused by improper personal use to the quality of the goods. 9. **Swipe the screen for bad reviews**: Organize multiple people to post negative reviews at the same time, creating the illusion of a bad reputation. 10. **Exploit platform vulnerabilities**: Some consumers may take advantage of vulnerabilities in the platform's comment system to post malicious comments that cannot be deleted or modified. ### How do merchants respond? -**Active communication**: Contact consumers in time to understand the problem and try to solve it. -**Collect evidence**: Keep evidence such as chat records and order information so that you can appeal to the platform if necessary. -**Complaint report**: Report malicious comments to the platform, provide evidence and request the deletion of false comments. -**Improve service**: Reduce the possibility of negative reviews through high-quality goods and services. ### Consumers should pay attention： -Comments should be based on real experience and avoid emotional or malicious behavior. -If you encounter a problem, you should first communicate with the merchant to solve it, rather than directly posting false comments. These behaviors not only harm the interests of merchants, but may also destroy a healthy online shopping environment. Platforms usually monitor and punish such behaviors to maintain a fair trading atmosphere.