Maintenance workers have different educational backgrounds, so it is not possible to generalize that they are generally not highly educated. In addition, maintaining good communication with maintenance workers is crucial to successfully solving maintenance problems. Try not to deliberately avoid communication. Here are some suggestions for better communication with maintenance workers to complete maintenance work efficiently: - **Prepare a clear description of the problem in advance**: Before the maintenance worker arrives, organize the problem that needs to be repaired as detailed as possible, including the time, frequency, and specific manifestations of the fault. For example, "This kitchen light has been turned on for about half an hour every night for the past week and then suddenly goes out. Then it doesn't respond to any switch, and it may light up again after waiting for a few hours." Such a clear and accurate description allows maintenance workers to quickly understand the problem and reduce communication costs. - **Provide a convenient maintenance environment**: Clean the maintenance area in advance to ensure that maintenance workers can carry out their work conveniently. For example, when repairing electrical appliances, move away objects that block the surroundings; when repairing pipes, ensure that there is no debris accumulated around the pipes. A good maintenance environment can improve maintenance efficiency and also help reduce additional communication caused by environmental problems. - **Respect professional opinions and suggestions**: Maintenance workers have professional knowledge and skills. Their suggestions on maintenance, maintenance or precautions should be listened to and followed carefully. For example, they remind that a certain appliance needs specific inspection or maintenance after a period of use. Following their suggestions can not only ensure the maintenance effect, but also extend the service life of the equipment, and avoid too many unnecessary inquiries due to misunderstanding of professional knowledge. - **Actively cooperate with the maintenance process**: When maintenance workers are working, try not to disturb them at will, but if it is necessary to pass tools or provide assistance, respond in time and cooperate accurately. For example, when a maintenance worker reaches out to indicate that a certain tool is needed, hand it over quickly to avoid maintenance delays due to poor communication. - **Communicate important matters in writing**: For some key information such as maintenance scope, cost, warranty, etc. involved in complex maintenance, if you are worried about omissions or misunderstandings in oral communication, you can write it down and both parties confirm and sign it. For example, sign a maintenance contract or specify the maintenance items, estimated costs, warranty period after maintenance, etc. in detail on the maintenance work order, so that when problems arise later, there is evidence to reduce unnecessary disputes and repeated communication.