When communicating with maintenance workers, if you want to reduce unnecessary communication but solve problems efficiently, you can try the following methods to save time and ensure the smooth progress of maintenance.： ###1. Organize information in advance to reduce communication costs 1. **Clear list of questions** -Use concise text to record fault phenomena (such as “the air conditioner is not cooling, and the noise is high during operation”) to avoid vague descriptions. -Take pictures or record short videos: take close-ups of faulty parts (such as leaking water pipes), equipment model labels (convenient for workers to bring accessories), and dynamic videos can show abnormal performance (such as abnormal electrical noise). 2. **Structured information transmission** -Use the standard work order template of the property or platform and check the common problem options (such as ”circuit tripping“ and ”Water pipe clogging"). -Handwritten notes are attached to the device: mark the point of failure with arrows and indicate “Please check here first". 3. **Pre-communication of technical tools** -Upload 360-degree panoramic photos through the maintenance platform APP, and use the marking tool to circle key parts. - Use the temporary password of the smart door lock to allow workers to directly enter the designated area and reduce the courtesy of welcoming. ###2. Establish a visual communication mechanism 1. **Information visualization tools** -Place an A4 problem display board next to the faulty equipment: use simple strokes + keywords to explain the problem (such as the faucet dripping icon + “3 barrels of water leaking in 24 hours”). -Use AR marking software: project a digital label (such as “abnormal noise of bearing No. 2 needs to be replaced”) on the equipment, and the worker can scan the code to view it. 2. **Remote guidance system** -Install a webcam and set up an observation point: share real-time footage through the mobile APP, and send instructions (such as “Please check the red valve”) in the text chat box. -Use smart glasses: after the workers wear them, you can guide the operation through on-screen annotations to achieve "augmented reality" communication. ### 3. Process-based service docking 1. **Standardized service package** - Choose a brand after-sales "communication-free package": For example, the "speed repair" service of an air-conditioning brand includes 30 standard testing processes and automatically generates a maintenance plan. -Prefabricated repair authorization letter: clarify the terms such as "replacement of parts within 500 yuan is allowed" and "working hours are limited to 14:00-17:00". 2. **Intelligent material preparation** - Scan the QR code of the equipment to automatically generate a list of spare parts and send it to the maintenance terminal. -Set up a smart material cabinet in the maintenance area: workers receive scheduled accessories with the work order code, and the system automatically records the usage. ###4. Establish a long-term do-not-disturb mechanism 1. **Digitized service files** -Create a repair QR code for each equipment, scan the code to view historical work orders, parts replacement records, and recommended solutions. - Use AI for fault diagnosis: maintenance recommendations are automatically generated from equipment sensor data and directly synchronized to the maintenance system. 2. **Establish a library of preferred service providers** - Screen 3 suppliers that provide "silent services" and require their technicians to pass professional certifications (such as the silent quick repair certification of a certain platform). -Sign an annual dumb agreement: it is agreed that when similar problems are encountered, they will be handled automatically according to the historical plan, without second confirmation. It should be noted that the necessary technical communication is still required for core failures. It is recommended to retain the basic confirmation process for key links (such as before the replacement of large-scale accessories). At the same time, "Emergency communication tips" can be prepared: it contains industry terminology comparison cards, common problem solution manuals, etc., and can be quickly consulted if necessary to improve communication efficiency. This structured communication model not only maintains professionalism, but also realizes efficient collaboration.