When taking the subway, if you want to complete the trip efficiently and reduce unnecessary communication, you can follow the following principles： **1. Pre-preparation** • Use the official APP/electronic screen to obtain real-time route, transfer and exit information * Activate electronic ticketing (scan code/flash payment) to avoid manual window ticket purchase • Plan the inbound and outbound routes in advance to reduce the need for wayfinding **2. Standardized process response** • Go directly to the self-service processing machine when the ticket is abnormal (most stations are already equipped) • Emergencies can be handled independently with reference to the notice of the "Passenger Code" in the station. • Concise statement of needs when using the platform emergency talker (example: "Elevator failure at Exit A") **3. Nonverbal communication skills** • After eye contact, smile and nod to complete the basic etiquette • Wear noise-canceling headphones (not completely soundproof) to transmit a "focus" signal • Handheld transportation card/mobile payment interface indicates the completion status of ticket purchase **4. Precise speech control** • Use a closed question: "Please confirm that this is the direction of Dongzhimen on Line 2?" " *Standardized response: "Understand, thank you" is suitable for most guidance scenarios • When the conversation needs to be terminated: "The process has been clarified, and the follow-up will be handled by yourself" **Precautions：** All staff have received standardized service training, and their operational normality is not directly related to their academic qualifications. When encountering special circumstances such as ticketing system failures, clearly and succinctly stating the equipment number (such as TVM-06) and the fault code (if displayed) can greatly improve communication efficiency. While maintaining basic etiquette and focusing on problem solving, efficient commuting can be achieved.