When communicating with cleaning personnel, respecting and understanding their background is the key. The following are some specific suggestions to help establish a smooth and respectful communication environment in the workplace： --- ### **1. Clarify the purpose of communication and simplify the language** -**Direct expression of needs**: Replace abstract concepts with clear and specific instructions. *For example：* ❌ "Please optimize the cleaning process of this area. " ✅ "Please empty the trash can before 3pm every day and mop the floor once with a mop. " -**Step-by-step instructions**: Disassemble complex tasks into simple steps to avoid information overload. --- ### **2. Avoid sensitive or professional topics** -**Do not actively introduce controversial topics**: such as politics, religion, social class differences, etc. -**Talk about professional knowledge carefully**: If the technical term ("microbial elimination") is mentioned, it can be replaced with "wipe it thoroughly with disinfectant". -**Observe the other party's interests**: If the other party takes the initiative to open the topic, you can respond but avoid in-depth debate. --- ### **3. Replace complex explanations with demonstrations and visual aids** -**Personal demonstration**: For example, showing how to use the new equipment correctly is more effective than oral instructions. -**Post an illustration**: Paste a step diagram (such as a garbage sorting diagram) next to the cleaning tool to reduce text dependence. --- ### **4. Attitude of respect and equality** -**Avoid condescending**: Use "we" instead of "you", such as: "**We**Keep this place clean together." " -**Listen to feedback**: Even if the expression is simple, you must listen patiently, nod your head and respond: "I understand what you mean, thank you for reminding me! " --- ### **5. Focus on nonverbal communication** -**Smile and eye contact**: Convey friendliness and reduce tension. -**Gesture assistance**: If you point to an area that needs to be cleaned, follow the language instructions. --- ### **6. Provide supportive resources** -**Multilingual materials**: If there is a language barrier, prepare a graphic manual or translation tool. -**Regular training**: Replace theoretical explanations with practical exercises to strengthen key information. --- ### **7. Pay attention to the way when giving feedback** -** First affirm and then suggest**： *"You usually clean very carefully. Next time you see oil stains on the ground, you can try this degreaser for better results. "* -**Communicate privately**: Avoid public criticism and protect the dignity of the other party. --- ###**Key principles** -**Heart to heart**: Express in a way that the other party can understand, not in the way you are used to. -**Value recognition**: Emphasize the importance of their work to the team, such as: "Thanks to you for keeping the environment clean and tidy, everyone is more comfortable at work. " Through the above methods, we can not only communicate efficiently, but also maintain the dignity of the other party and create a working atmosphere of mutual respect.